What We Collect
Account data, your email address, organization membership and role. This is required to operate the service.Usage data, conversation minutes, provider selection and error events. We use this for billing and for diagnosing failures.Conversation Content
Audio and video streams are processed in memory and are not written to durable storage unless you explicitly enable recording in Meeting Studio.Transcripts are retained only when transcript export is turned on for an organization. When it is off, interim and final recognition results are discarded at the end of the session.When you connect your own model, recognizer or voice provider, conversation content is sent to that provider under your agreement with them, not ours.On-Premise Deployments
An on-premise installation does not send conversation content, transcripts or usage telemetry outbound, and license validation is performed offline.Your Controls
You can export or delete your organization's data at any time from organization settings. Deletion removes recordings, transcripts and avatar assets within 30 days.